Privacy Policy

1. Who we are (data controller)

Controller: oxbytern.com, PE. Address: 15/3 Velyka Vasylkivska St, Kyiv, 03150, Ukraine. Email: contact@oxbytern.com. Phone: +380 664 827 2965. EDRPOU registration code: 95981393.

2. What personal data we collect

• Contact details you provide via forms (e.g., name, email, phone, message content).
• Inquiry/booking details you enter (e.g., dates, plan or service requested).
• Website usage data (e.g., pages viewed, approximate location derived from IP, device/browser information), when applicable.
• Cookie data when you allow cookies or similar technologies.

We do not require sensitive data to use our website. If you voluntarily include sensitive information in a message, we may process it only as part of handling your inquiry.

3. How we use personal data

We use personal data to:

• Respond to inquiries and contact you about our services.
• Provide information about our services and manage bookings/inquiries.
• Improve the website and understand general visitor needs.
• Maintain security, prevent fraud, and comply with legal obligations.

4. Legal basis for processing (Ukraine)

For online provision of services and business services sold via the website, we provide pre-contract and service-contract information sufficient for identification.

We process personal data in accordance with applicable Ukrainian law, including:

• Law of Ukraine “On Consumer Rights Protection”.
• Law of Ukraine “On Electronic Commerce”.
• Law of Ukraine “On Protection of Personal Data” (where cookies/trackers or other processing of personal data occurs, including when consent is required).

5. Cookies and trackers

If we use cookies or similar technologies that process personal data (for example, analytics/ads identifiers), we will inform you and obtain your consent where required under Ukrainian law.

You can manage cookie preferences in your browser settings and, where available, via our cookie consent controls.

Legal reference: Law of Ukraine “On Protection of Personal Data”.

6. Contract and essential information

When you request information or services online, we ensure that essential information about the contract and services is provided in the state language with the mandatory minimum content requirements.

Legal reference: Law of Ukraine “On Electronic Commerce” and Law of Ukraine “On Consumer Rights Protection”.

7. Data retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including to respond to your inquiries, manage bookings/inquiries, and comply with legal requirements. The retention period may vary depending on the nature of your request and applicable record-keeping obligations.

8. Your rights

Under Ukrainian personal data protection rules, you may have rights such as:

• Access to your personal data and information about how it is processed.
• Request correction or deletion of personal data.
• Request limitation of processing in certain circumstances.
• Withdraw consent where processing is based on consent (without affecting processing already carried out before withdrawal).
• Raise concerns with the relevant supervisory authority and/or seek judicial remedies.

If you would like to exercise your rights, use the contact details below.

9. Contact our privacy team

To contact us about privacy matters, email: contact@oxbytern.com or call: +380 664 827 2965.

Address for correspondence: 15/3 Velyka Vasylkivska St, Kyiv, 03150, Ukraine.